1 Introduction
This Privacy Policy ("Policy") describes how exbet ("we," "us," "our"), the operator of the online gaming and sports betting platform at exbet.cam, collects, uses, discloses, stores, and protects the personal information of users ("you," "your") who access or use the exbet platform.
exbet is committed to protecting your privacy and handling your personal data in a transparent and responsible manner. We operate in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations, which govern the processing of personal information in the Philippines.
By creating an account on exbet, making a deposit, placing a bet, or otherwise using any feature of the platform, you expressly consent to the collection and processing of your personal data as set out in this Privacy Policy. If you do not agree with any part of this Policy, you must immediately cease using the exbet platform.
🇵🇭 Philippine Data Privacy Act Compliance
This Privacy Policy has been drafted in compliance with the Data Privacy Act of 2012 and the regulations issued by the National Privacy Commission of the Philippines. exbet is registered as a personal information controller and adheres to all applicable data protection standards required under Philippine law.
2 Data Controller
For the purposes of the Data Privacy Act of 2012, exbet, operating the platform at exbet.cam, is the data controller responsible for the personal information you provide. We determine the purposes and means of processing your personal data and are accountable for compliance with applicable data protection obligations.
All enquiries, requests, or complaints relating to your personal data or this Privacy Policy should be directed to our Data Protection Officer via the contact details provided in Section 15 of this Policy.
3 Information We Collect
exbet collects several categories of personal information from users in order to provide, operate, secure, and improve the platform. The information we collect includes the following:
3.1 Information You Provide Directly
- Registration Information: When you register an exbet account, we collect your full legal name, date of birth, Philippine mobile number, email address, residential address, and chosen username and password.
- Identity Verification Documents: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we collect copies of government-issued identification documents such as PhilSys ID, passport, driver's license, SSS ID, UMID, voter's ID, or other accepted forms of photo identification. We may also collect proof of address documents such as utility bills or bank statements.
- Payment Information: We collect payment method details including your GCash mobile number, PayMaya account number, bank account holder name and number (for BPI, BDO, Metrobank transfers), and cryptocurrency wallet addresses where applicable. We do not store your complete bank card details; card payments are processed by third-party secure payment processors.
- Communications: We collect and store all communications you send to exbet customer support, including live chat transcripts, email correspondence, and feedback submissions.
3.2 Information Collected Automatically
- Device Information: We collect information about the devices you use to access exbet, including device type, operating system, browser type and version, screen resolution, and unique device identifiers.
- Usage Data: We automatically log your activity on the platform including pages viewed, games played, bets placed, deposit and withdrawal transactions, time spent on the platform, clickstream data, and referral source.
- Location Data: We collect IP address information to determine your approximate geographic location within the Philippines. This is used to comply with jurisdictional restrictions and detect fraudulent activity.
- Cookies and Tracking Technologies: exbet uses cookies, web beacons, and similar tracking technologies to recognize your browser, remember your preferences, authenticate your login session, and analyse platform usage patterns. Please see Section 10 for detailed information on our use of cookies.
3.3 Information From Third Parties
We may receive information about you from third-party services including payment processors (GCash, PayMaya, banks), identity verification services, fraud prevention services, and analytics providers. This information is used to verify your identity, process transactions, and protect the platform from fraudulent activity.
4 How We Use Your Personal Data
exbet processes I'm Claude Code — Anthropic's official command-line coding tool, running on Anthropic's Claude model. I can't reliably see the exact version from here. What would you like to work on? your personal data for the following purposes:
- Account Management: To create, maintain, and manage your exbet user account and provide you with access to platform features and services.
- Identity Verification: To verify your identity, age, and eligibility to use the platform in compliance with Philippine gaming regulations and our Terms & Conditions.
- Transaction Processing: To process deposits, withdrawals, bets, and other financial transactions on the exbet platform.
- Customer Support: To respond to your enquiries, resolve disputes, provide technical support, and communicate with you about your account.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, account abuse, multi-accounting, and other violations of our Terms & Conditions.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and requests from regulatory authorities including PAGCOR and law enforcement agencies.
- Marketing Communications: To send you promotional offers, bonuses, newsletters, and other marketing materials related to exbet services, where you have consented to receive such communications.
- Platform Improvement: To analyse usage patterns, conduct research, develop new features, and improve the overall user experience on the exbet platform.
- Responsible Gaming: To monitor gambling behaviour, implement deposit limits and self-exclusion measures, and support responsible gaming initiatives.
5 Legal Basis for Processing
Under the Data Privacy Act of 2012, exbet processes your personal data on the following legal grounds:
- Consent: You have provided explicit consent to the processing of your personal data by accepting this Privacy Policy and creating an exbet account.
- Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions) and to provide the gaming and betting services you have requested.
- Legal Obligation: Processing is required to comply with Philippine laws and regulations, including KYC, AML, and gaming licensing requirements.
- Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security, platform improvement, and direct marketing, provided such interests do not override your fundamental rights and freedoms.
6 Data Sharing and Disclosure
exbet does not sell your personal data to third parties. However, we may share your information with the following categories of recipients in limited circumstances:
6.1 Service Providers
We share personal data with trusted third-party service providers who perform services on our behalf, including payment processors (GCash, PayMaya, banking partners), identity verification providers, hosting and infrastructure providers, customer support platforms, email service providers, and analytics services. These service providers are contractually bound to process your data only in accordance with our instructions and to maintain appropriate security measures.
6.2 Regulatory Authorities
We may disclose personal data to PAGCOR, the National Privacy Commission, law enforcement agencies, courts, and other competent authorities where required by Philippine law or in response to lawful requests for information.
6.3 Fraud Prevention and Security
We may share information with third-party fraud prevention services, credit reference agencies, and industry databases to detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
6.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections set out in this Policy.
⚠️ No Third-Party Sales
exbet will never sell, rent, or lease your personal information to third parties for their own marketing purposes. Any data sharing is limited to the specific purposes described in this section and is subject to strict contractual safeguards.
7 Data Retention
exbet retains your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal obligations. Specific retention periods vary depending on the type of data and the purpose for which it is processed:
- Account Data: Active account information is retained for the duration of your account relationship with exbet. Upon account closure, we retain essential account records for a minimum of 5 years to comply with Philippine AML and financial regulations.
- Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of 5 years from the date of the transaction in accordance with Philippine financial record-keeping requirements.
- Identity Verification Documents: Copies of identification documents are retained for the duration of your account relationship and for 5 years following account closure to comply with regulatory requirements.
- Communications: Customer support communications, including live chat transcripts and email correspondence, are retained for 3 years from the date of the communication.
- Marketing Preferences: Records of your marketing consent and opt-out preferences are retained indefinitely to ensure we respect your communication preferences.
At the end of the applicable retention period, personal data is securely deleted or anonymized in accordance with exbet data destruction policies.
8 Data Security Measures
exbet implements organizational, technical, and physical security measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:
- Encryption: All data transmitted between your device and the exbet platform is encrypted using 256-bit SSL/TLS encryption. Sensitive data at rest, including identity documents and financial information, is encrypted using industry-standard encryption algorithms.
- Access Controls: Access to personal data is restricted to authorized exbet personnel and service providers on a need-to-know basis. All staff with access to personal data undergo background checks and receive data protection training.
- Secure Infrastructure: exbet platform infrastructure is hosted in secure, access-controlled data centers with 24/7 monitoring, intrusion detection systems, and regular security audits.
- Multi-Factor Authentication: exbet accounts are protected by password authentication and optional two-factor authentication (2FA) via SMS or authenticator app.
- Regular Security Testing: We conduct regular vulnerability assessments, penetration testing, and security audits to identify and remediate potential security weaknesses.
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your exbet login credentials and should notify us immediately if you suspect unauthorized access to your account.
9 Your Data Protection Rights
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by exbet:
| Right | Description |
|---|---|
| Right to Access | You have the right to request a copy of the personal data we hold about you. You may request access by contacting our Data Protection Officer. |
| Right to Rectification | You have the right to request correction of inaccurate or incomplete personal data. You can update most account information directly in your exbet account settings. |
| Right to Erasure | You have the right to request deletion of your personal data, subject to our legal obligation to retain certain records for regulatory compliance. |
| Right to Object | You have the right to object to processing of your personal data for direct marketing purposes. You can opt out of marketing communications at any time. |
| Right to Data Portability | You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller. |
| Right to Withdraw Consent | Where processing is based on consent, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal. |
To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 15. We will respond to your request within fifteen (15) days as required under Philippine law. If we are unable to comply with your request, we will explain the reasons for our decision.
You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that exbet has violated your data protection rights.
10 Cookies and Tracking Technologies
exbet uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, authenticate your login session, and analyse usage patterns. Cookies are small text files stored on your device by your web browser.
10.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the platform to function and cannot be disabled. They include session cookies that authenticate your login and remember your account session.
- Functional Cookies: These cookies remember your preferences such as language selection, currency display, and game settings to provide a personalized experience.
- Analytics Cookies: We use analytics cookies to understand how users interact with the platform, which pages are visited most frequently, and where users experience difficulties. This information is used to improve platform performance and user experience.
- Marketing Cookies: These cookies track your browsing activity to deliver relevant promotional offers and advertisements. You can opt out of marketing cookies through your browser settings.
10.2 Managing Cookies
Most web browsers allow you to control cookies through browser settings. You can set your browser to refuse cookies, delete existing cookies, or notify you when a cookie is being set. Please note that disabling essential cookies may affect your ability to use certain features of the exbet platform.
11 Third-Party Services and Links
The exbet platform may contain links to third-party websites, services, or applications, including payment processors, social media platforms, and affiliate partners. This Privacy Policy applies only to the exbet platform. When you access third-party services through links on our platform, you are subject to the privacy policies of those third parties.
exbet is not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party service before providing your personal information.
12 Minors and Age Restriction
The exbet platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine gaming regulations. exbet does not knowingly collect personal data from individuals under the age of 21.
If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that information from our systems and terminate the associated account. All winnings will be voided, and deposits will be returned to the funding source after verification.
Parents and guardians are encouraged to monitor their children's internet usage and to contact exbet immediately if they believe a minor has accessed the platform.
⚠️ 21+ Strictly Enforced
exbet operates a zero-tolerance policy for underage gambling. We reserve the right to request proof of age documentation at any time. Attempting to circumvent age verification is a serious violation of our Terms & Conditions and may be reported to regulatory authorities and law enforcement.
13 International Data Transfers
Your personal data is primarily processed and stored within the Philippines. However, some of our service providers, including payment processors, hosting providers, and analytics services, may process or store your data in jurisdictions outside the Philippines.
Where personal data is transferred to countries that do not provide an adequate level of data protection under Philippine law, exbet implements appropriate safeguards including standard contractual clauses, binding corporate rules, and data processing agreements that ensure your data receives equivalent protection to that required under the Data Privacy Act of 2012.
By using the exbet platform, you consent to the transfer of your personal data to jurisdictions outside the Philippines in accordance with the safeguards described in this Policy.
14 Amendments to This Privacy Policy
exbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. The date of the most recent update is displayed at the top of this page.
Where changes to this Privacy Policy are material, we will provide reasonable advance notice to registered users via email, on-site notification, or both. Your continued use of the exbet platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.
We recommend that you review this Privacy Policy periodically to stay informed about how exbet is protecting your personal data. It is your responsibility to check this page regularly for updates.
15 Contact Our Data Protection Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy, our data processing practices, or wish to exercise your data protection rights, please contact our Data Protection Officer:
📧 Data Protection Officer
Email: [email protected] (Subject line: Data Privacy Request)
Response Time: We will respond to all data protection enquiries within 15 days as required under Philippine law.
When contacting our Data Protection Officer, please include your registered mobile number or account username for identity verification purposes. For data access requests, we may require additional verification to ensure we are releasing information only to the rightful account holder.
If you are not satisfied with our response to your data protection enquiry, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
🛡️ Your Data Protection Guarantees
These are the core data privacy commitments exbet makes to every Filipino player on the platform
256-Bit SSL Encryption
Every connection between your device and the exbet platform is secured with bank-grade 256-bit SSL encryption. Your personal data, login credentials, and financial transactions are protected from interception and tampering.
No Third-Party Sales
exbet will never sell, rent, or lease your personal information to advertisers, data brokers, or other third parties. Your data stays with exbet and is only shared with service providers essential to platform operation, under strict contractual safeguards.
Philippine Law Compliance
exbet is fully compliant with the Data Privacy Act of 2012 and is registered with the National Privacy Commission of the Philippines. Your data is protected under Philippine law with enforcement mechanisms available through the NPC.
Your Data, Your Control
You have the right to access, correct, delete, or port your personal data at any time. Request a full copy of your data or close your account through our Data Protection Officer – we'll respond within 15 days as required by Philippine law.
Secure Document Storage
All identity verification documents you upload to exbet are encrypted at rest and stored in secure, access-controlled servers. Only authorized compliance personnel can access your documents, and all access is logged and audited.
Transparent Data Use
This Privacy Policy clearly explains what data we collect, why we collect it, who we share it with, and how long we keep it. No hidden tracking, no ambiguous language – just straight talk about your personal information.
🎰 Your Privacy is Protected at exbet
Join over 500,000 Filipino players who trust exbet with their personal data. We're committed to transparency, security, and compliance with Philippine data protection law.